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Customer/Technical

RMAs/Repair Center
Before returning a unit for repair, it is necessary to obtain the RMA number.

Please:
  1. Print out and complete a copy of the form
  2. Fax the form (as specified on the form)
  3. We will reply with RMA number within 24 hours.

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Distrubutor rma information

RMA Credits Form (PDF FILE)
RMA Defective Products Form (PDF FILE)

 

Tech Support

Our HVAC Technical Support Staff have the knowledge and experience to provide answers quickly and accurately. Contact us at 800-327-5060 from 8:00 AM to 8:00 PM Eastern Standard Time. You can also fax your request to 866-259-1241.

 

service centers

Promax Products
National Promax Service
5301 West 161 Street
Cleveland, OH 44142
  Phone: 800-995-9382
All Other Products
Bosch Automotive Service Solutions
755 Eisenhower Drive
Owatonna, MN 55060
  Phone: 800-344-4013

Vacuum Pump Service Centers

All Robinair products are warranted to be free from defects in material and workmanship under normal use and service for a period of one year after the sale of the product. Exception to this policy will be individually identified. The sole obligation under this warranty shall be to repair, replace or provide credit for any defective product or parts thereof, which are returned to the seller's factory within the period mentioned above, and which upon examination are proven to the seller's satisfaction to be defective.

The warranty shall not apply to any product or part which has been subject to misuse, negligence or accident. The seller shall not be responsible for any special or consequential damages and the warranty as set forth is in lieu of all other warranties, either expressed or implied. However, the seller makes no warranty of merchantability in respect to any products for any particular purpose other than that stated in this literature and any applicable manufacturer's shop or service manuals referred to therein, including any subsequent service bulletins.

 

vacuum pumps

In Warranty - Covered by Robinair’s No Hassle one-year over-the-counter exchange policy. Please return vacuum pump to your distributor.
Distributors only:

  1. Provide over-the-counter exchange for your customer.
  2. Contact Customer Service at 800-327-5060 to obtain your No Hassle RGA

Out of Warranty ONLY – Customer or Distributor sends pump to one of the four Robinair Regional Vacuum Pump Repair Centers listed below: 

  1. Please include description of problem, complete address, phone number and contact name. 
  2. Service center will provide an estimate upon request.
Region 1 -
Southwest

Broward Hydraulics
3907 S. W. 12th Court
Ft. Lauderdale, FL 33312
(954) 583-2504
Region 2 -
Northeast

A & A Hydraulic Repair Co.
5301 West 161st Street
Cleveland, OH 44142
(216) 362-4000 or (800) 992-9898
Region 3 -
Midwest

Rocky Mountain CFC Equipment Service Inc.
851 A-10 Hwy 224
Denver, CO 80229
(303) 287-2607 or (800) 626-3266
Region 4 -
West

Merced A/C Equipment Service
805 S. Freemont Ave.
Alhambra, CA 91803
(626) 293-5710

Warranty Map



EQUIPMENT
  1. Call the Technical Support Line at 1-800-822-5561 for assistance.
  2. Have the following information available: Model number, serial number, and date code.
  3. Troubleshooting will be provided. Service center may be dispatched or parts may be shipped at no charge.

 

TOOLS & ACCESSORIES/INSTRUMENTS

"No Hassle" Item:
Return product to the distributor.

 

Distributor:

  1. Provide over-the-counter exchange to the customer.
  2. Call Customer Service at 1-800-628-6496 for RGA# to return product.

Distributor Cost over $50.00 and not "No Hassle" Item:

  1. Call Technical Support at 1-800-822-5561 for warranty instructions.
  2. Item may be replaced, repaired, or parts may be sent at the discretion of Robinair.

Distributor Cost under $50.00:

  1. Follow Field Scrap procedures below.

 

FIELD SCRAP

  1. Verify that the distributor price is $50.00 or less.
  2. Contact Robinair sales representative, who will complete the field scrap form and submit it to Robinair.
  3. Credit will be issued on account. Allow 4-6 weeks processing time.
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